Support Policy – DRKS Times

At DRKS Times , we are committed to providing timely and effective support to ensure your experience with us is smooth and satisfactory. Our support services cover all inquiries related to product information, order status, returns, and general assistance.

Support Availability:

• Email Support: Reach us at drkstimesg@gmail.com

• Response Time: We aim to respond within 24–48 hours on working days (Monday to Friday).

• Working Hours: 10 AM – 6 PM (IST), Monday to Friday

Scope of Support:

• Assistance with product details and website navigation

• Order-related queries and status updates

• Guidance on returns and exchanges as per our Return Policy

• Reporting of any discrepancies or issues within 48 hours of delivery

Please Note:

• Support is available only for purchases made through drkstimes.com

• For issues with third-party purchases, kindly contact the respective seller

• Harassment, abusive language, or repeated baseless complaints may result in limited support access

We value your trust and are here to help with honesty, respect, and transparency.